How does the automatic upload via the receipt inbox work?

Modified on Thu, 29 Feb 2024 at 10:44 AM

The most convenient way to upload receipts for card transactions to Pay is the receipt inbox. As part of this function, each customer organization receives a unique e-mail address to which receipt files can be forwarded. The e-mail address for the receipt inbox can be found in the header of the Pay web app.


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As soon as a file has been sent to this e-mail address, Pay attempts to automatically assign it to the correct transactions and attach it. The receipt files must be in *jpg, *png or *pdf format and must not exceed 5 MB in size.

The reconciliation is normally completed within a few minutes, but can take up to 48 hours. If a receipt could not be matched with a transaction, the sender will be notified by e-mail.

As soon as a receipt has been matched with a transaction and added to it, a small blue triangle in the top right-hand corner of the receipt preview indicates that the receipt has been automatically added via the receipt inbox.

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