Has your physical PAY credit card been stolen, lost or damaged?

Modified on Wed, 24 Jan 2024 at 11:16 AM

Has your card been lost, stolen or damaged?

Do you need cash or a replacement card quickly in an emergency?

As an alternative to the Pay app, you can also have your card blocked by calling the Visa Global Customer Assistance Service. 

 

https://www.visa.de/support/verbraucher/gestohlene-kreditkarten-melden.html

 

Visa will block your card using your card number (if known) and then connect you to your bank. Once approved by your bank, you will also receive a replacement card within one to three working days* in the event of an emergency. Alternatively, Visa can also provide you with cash near your location, usually within a few hours of your bank's approval. Call Visa toll-free on (0800 000 6510) or dial one of the worldwide toll-free numbers.


* In accordance with the provisions of Varengold Bank

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