Information for Partners on the Intertours Pay onboarding process

Modified on Mon, 20 Nov 2023 at 10:51 AM

The onboarding of customers on the Intertours Pay platform (this also includes partner programs) consists of the following steps:    

The steps are further explained in below:   

  1. 1. Provision of basic information   

The partner provides basic information:   

  • Company Name 
  • Company Address 
  • Contact Name 
  • Contact Email 
  • Contact Phone 
  • Legal Form 
  • Authorized Representative Name 
  • Authorized Representative Email 
  • Annual Revenue Last Year 
  • Annual Revenue the Year Before Last Year 
  • Foundation Date (D/M/Y) 
  • Expected monthly credit card spend 
  • Pre-Fund or Credit with respective billing cycles 
  • Number Of Employees 
  • Trade Register Number 


The legal representative & contact person receive an email with a link for platform access. Upon clicking the link, they register on the platform. When the customer clicks the platform access link for the first time, they must complete user registration (using their email) and choose a password (defined by the customer during registration).     


  1. 3. Confirmation of basic information & signing of terms and conditions   

After completing the signup process the customer can view the Company Basic Information provided earlier via the landing page. The customer confirms the accuracy of the information on the platform, and might need to add minimal information (e.g., VAT ID). Afterwards the customer confirms the platform's terms and conditions.  

  1. 4. Video identification  

A link for video identification, which is conducted through an external provider (IDnow / webID) is carried out entirely autonomously by the customer. During this process, the person and their identity document will be verified. This process does not need to be scheduled and can be done by the customer at any time. Upon completion, our partner receives the information confirming the customer verification process.  

  1. 5. Compliance assessment  

During the compliance assessment the customer:  

  • Confirms that they are not a U.S. citizen and, therefore, not subject to FATCA 
  • Confirms that they are not a politically exposed person (PEP) 
  • Provides their private tax identification number and their tax residence country 
  • Provides information about the ownership structure. This requires access to the shareholders' structure to identify the beneficial owners 
  • If there is a UBO (ultimate beneficial owner) in a legal entity, Pliant needs the following for each UBO: 
  • Confirm that they are not a U.S. citizen and, therefore, not subject to FATCA 
  • Confirm that they are not a politically exposed person PEP 
  • Private tax identification 
  • Copy of ID/passport 
  • Proof of address  



  1. 6. Risk assessment (relevant only for credit lines)   

If the customer requires a credit line the risk team of our partner will start carrying out the risk assessment during which different documents might be requested from the customer. These documents depend on the information discovered during the risk assessment and can’t be detailed further due to regulatory requirements.   


  1. 7. SEPA mandate 

The customer accesses the platform to share the information about the bank account where debits will be made (SEPA mandate - direct debit). Furthermore the customer accepts the general terms of the associated bank and the issuer.  


  1. 8. Confirmation & activation  

The legal representative receives confirmation on completion of the Compliance (and Risk - only for credit lines) Assessment process in a new platform window. Subsequently the account is being activated and the customer can start using the platform.   

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