How are credits paid out?

The business travel industry is known for its fast-paced pace and multitude of unpredictable changes. As a result, there may be cancellations, rebookings or other constellations that result in a credit. At Intertours, great importance is attached to being able to pay out credits to customers promptly and efficiently. Here's an overview of the different processes and possibilities:

• Refund to credit card: If the original payment was made via credit card, the credit will be transferred directly back to the same card. This is a quick and easy to understand solution. If the card used for payment has lost its validity in the meantime, the new card on file with Intertours will be refunded.

• SEPA Collection: You can easily issue a SEPA direct debit mandate to Intertours. The credit note will be offset against open invoices on your customer account via the SEPA direct debit scheme. You can see which documents are cleared with the SEPA direct debit in the purpose of payment or on the payment advice sent by Intertours. For more information, visit our article When will I receive a payment advice if the payment is made via a SEPA direct debit mandate?

• Transfer: If you pay your invoices to Intertours by bank transfer, credits will also be paid to you by Intertours by bank transfer. In such cases, please reply to the e-mail with the credit note or send us an e-mail to [email protected] with the receipt number and stating the account to which we may transfer the credit. This will be done at the next payment run.

• Independent invoicing: It is also possible that credits will be applied to the payment of invoices by you. Please note that this requires the sending of a payment notification to Intertours or the corresponding document numbers in the purpose of payment.