Why and when do I receive an open positions list?

Providing our customers with open item lists (OP lists) is an essential part of our customer service.

The purpose of sending an OP list is to inform you about outstanding payments or unpaid invoices. At the same time, an OP list offers you the opportunity to identify and clarify discrepancies or errors in the invoices or in the customer account. On an OP list you can see, among other things, the creation date of the OP list, your customer number, the invoice date, the invoice number, the due date, the invoice amount and the total outstanding balance of your customer account.

Regardless of direct customer requests, OP lists are sent automatically if one of the following conditions is met:

• High account balance:

OP lists are sent when the balance of the customer account exceeds EUR 10,000.00. This measure is intended to inform customers with a significant financial commitment to us and to avoid any late payment.

• Overdue items: 

If there are many overdue items on the customer account, we automatically send OP lists.

Please note that the OP lists are a further step by Intertours to contribute to transparency and timely clarification of open items. Receiving OP lists does not generally exclude you from the usual dunning procedure at Intertours. For more information, please also visit our article I have received a reminder, what now?.

If you would like surgery lists to be sent out monthly or if you have any questions about the topic of “surgery lists”, our accounting department will be happy to help you at buchhalte@intertours.de.