When will I receive a payment advice if the payment is made via a SEPA direct debit mandate?

If you have given us a SEPA direct debit mandate, in some cases it may happen that not all invoice numbers that are collected by us fit into the purpose of the bank line. In these cases, you will receive a payment advice from us by e-mail. For a clear assignment between the debit amount and the associated payment advice, you will be informed in the purpose of payment of the bank line.  

This advice is used for your overview and ensures that you can always track for which invoices a debit has been made. 

Please note the following: 

• SEPA Direct Debit: Our SEPA direct debits are made weekly. 

• Dispatch of the payment advice: If the invoice numbers collected do not fit into the purpose of the bank line, we will send the payment advice on the Monday before the scheduled direct debit.

• E-mail address: The payment advice will be sent to the e-mail address you have on file with us. Please make sure that it is up-to-date and correct, and check your spam folder if necessary.

If you have not received a payment advice from us, you will find the invoice numbers for the total amount debited in the corresponding reference of the bank line. Please note that, due to the system, we cannot create payment advice notes if the invoice numbers fit the purpose of the bank line. 

If you have any questions about payment advice or if you would like to change the e-mail address you have provided, please do not hesitate to contact our accounting department at [email protected]