What can I do if the flight is delayed?

Modified on Fri, 21 Apr, 2023 at 11:26 AM

Flight cancellations and irregularities happen, so it is important to leave your contact details (mobile phone number or e-mail address) during the check-in process in case of an emergency, so that you can be reached by the airline and Intertours.

If your flight is delayed and your connecting flight is at risk, Intertours (during business hours) or the airline will contact you directly (outside business hours) and discuss the alternatives to possible alternative transportation or rebooking with you.

If you are already at the airport, the local counter or the gate staff will be responsible for you.

If you still have some time before the scheduled departure and find out about the delay early on, you can react accordingly:

If a domestic German flight (particularly Lufthansa) has been cancelled, you can convert your flight ticket into a DB online ticket free of charge via the "My booking" portal.
If you as a group rent a bus or car spontaneously to get to your connecting flight on time, you must first make an advance payment and then complain about the costs to the customer service of the respective airline.
The same applies to additional parking costs at the airport.

Please note that in all cases this is a goodwill request and the airline does not have to reimburse the full cost of the replacement carriage.

If your flight is delayed more than 3 hours, each affected passenger is entitled to a compensation payment according to EU Air Passenger Rights Regulation 261/2004 - with the exception of extraordinary reasons such as force majeure and strikes. The amount of the payment depends on the flight miles/flight distance, so you get between 125€ - 600€ per passenger.

Intertours tracks the flights and will inform you proactively if your flight is affected. You will then receive an e-mail about how to proceed. Lawyers enforce your rights and take over all communication with the airline.