Flight cancellations and irregularities happen, so it is important to leave your contact details (mobile phone number or e-mail address) during the check-in process in case of an emergency, so that you can be reached by the airline and Intertours.
If your flight is affected by a cancellation, Intertours (during business hours) or the airline directly (outside business hours) will contact you and discuss alternative transportation with you.
If you are already at the airport, the local counter or the gate staff will be responsible for you.
If you still have some time until the planned departure and find out about a cancellation (e.g. in the event of a strike) early but less than 14 days before departure, you can react accordingly:
- Intertours will discuss the alternatives to substitute transport with you
- If a domestic German flight (particularly Lufthansa) has been cancelled, you can convert your flight ticket into a DB online ticket free of charge via the "My booking" portal.
- If you as a group spontaneously rent a bus or car in order to get to your connecting flight on time, you must first pay in advance and subsequently submit the costs to the customer service of the respective airline la complaint.
- The same applies to additional parking costs at the airport.
Please note that in all cases this is a goodwill request and the airline does not have to reimburse the full cost of the replacement carriage.
If a flight has been cancelled, every affected passenger is entitled to a compensation payment according to EU Air Passenger Rights Regulation 261/2004 - with the exception of extraordinary reasons such as force majeure and strikes. The amount of the payment depends on the flight miles/flight distance, so you get between 125€ - 600€ per passenger.
Intertours tracks the flights and will inform you proactively if your flight is affected. You will then receive an e-mail about how to proceed. Lawyers enforce your rights and take over all communication with the airline.