I have received a reminder, what now?

Modified on Tue, 21 Nov 2023 at 09:22 AM

Of course, it can always happen that an invoice gets lost in everyday business life or that the approval is stalled due to an absent approver. Therefore, Intertours' goal is to resolve outstanding claims in partnership, maintain the flow of payments and avoid legal action. 

The payment deadline for an invoice is generally immediate to ensure that the invoices are paid promptly. At this point, Intertours has already made advance payments for you through various partner and agency contracts with service providers. If the invoice has not been paid within a week, it will automatically appear in the dunning process. The dunning process takes place as part of a weekly dunning run and follows a standardized procedure to ensure a clear structure and transparency. 


This process usually looks like this:

  1. Payment reminder: If payment is not made on time, a friendly payment reminder will be sent to remind you of the overdue items. In this you will be asked to pay the total amount of all items listed by a set due date. It should also be noted that a late payment fee will be charged in the next step.

  2. Reminder with lump sum for late payment: After the deadline has expired, a reminder will be sent which, in addition to the overdue items mentioned in step 1, also contains a flat rate for late payment in accordance with Section 288 Paragraph 5 of the German Civil Code (BGB). 

  3. Reminder including information on legal action: If payment is still not made, the final reminder will be sent, which includes a note on legal action. 

  4. Legal action: If no payment is made even after the previous steps and efforts by Intertours to clarify the outstanding items, legal action will be taken. This may result in legal action to enforce the outstanding claims.


Of course, there may be an overlap between our reminder and your payment. If you are concerned that Intertours may receive your payment shortly after the due date, please reply briefly to the reminder sent to you with the expected date of receipt by Intertours and we will take your feedback into account.

Should you wish to contractually agree a different payment term, please contact Mrs. Annika Feer. 

You are also welcome to send your request to billing@intertours.de. We will then get in touch with you to discuss the various options.

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