Assistance with hotel payment problems

When booking hotel services, Intertours will provide the hotel partner with a credit card intended for payment of the hotel services. The hotel will be informed about this by e-mail or fax. In addition, a control call is made by Intertours to discuss the exact procedure. Should there still be problems with the payment, please proceed as follows: 

With Conferma Pay App:

Give the hotel employee the transmitted credit card details and ask for an uncomplicated payment processing. Point out that the card details were already transmitted at the time of booking and a cost transfer for this was created by Intertours / Conferma. 

Without Conferma Pay App:

Hand or show the attached cover letter to the hotel staff. You can also find it at the end of the page as a download

Hotel information 

Intertours Reisen & Events GmbH is commissioned by customer companies to secure hotel payment on site and thus avoid on-site payment. For this reason, we have sent you in advance a hotel cost transfer (including a credit card for settlement) with a process explanation. In addition, we contacted your hotel by phone to secure the process. Please check again whether you have the cost assumption and avoid a prepayment by the traveler. 

Process in case of problems

If you cannot find a solution with the customer please send us an email to: [email protected] 

Let us know what exactly you need to complete the payment process: 

• New credit card 

• Billback instructions 

• Transfer of the invoice amount 

We will reply to you within our business hours (weekdays from 09:00-17:00).