How do I change the name, role, e-mail address and telephone number of an employee?

Modified on Fri, 01 Dec 2023 at 10:15 AM

After an employee of your organization has registered, you as the owner or administrator have the option to adjust the first name, surname and role via the menu item "Edit employee data" and the e-mail address via the "Update e-mail address" button. 

However, there are two exceptions: 

An owner's email address can only be updated by another owner and for users with access to multiple organization accounts, updating the email address is currently only possible via Support for security reasons. Please contact us if required. 

As the owner or administrator, you also have the option of resetting an employee's phone number if they have lost access to their phone and need to use a different device. The employee must then enter a new telephone number and confirm this with a one-off SMS code the next time they log in. It is also possible to deactivate an employee. In this case, all active cards belonging to this employee are automatically deleted. Please note that the type of actions you can perform depends on your role. For example, only an owner can change the role of an employee or edit the authorizations of an administrator. Each employee can also edit their own information (first name, last name, cell phone) in their user profile.

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