How are we supporting you during a Crisis & Strike Situation?

Strikes, geopolitical developments, or short-term disruptions in air travel are unfortunately part of everyday life in the business travel environment. What matters is not whether they occur – but how professionally they are handled.

To ensure you always know what is happening in the background and what is specifically expected from you, we would like to transparently outline our standardized process:

How we support you through crisis and strike situations

1. Early detection & identification of affected travelers
As soon as a crisis or strike becomes apparent, we actively identify all potentially affected trips – based on our risk management systems and current crisis reports.

2. Direct information to travelers
All affected travelers are proactively informed – depending on the configuration via app, email, or SMS.
This communication is targeted per trip, not generic.

3. Clear classification of the situation
The information includes a factual summary of the event as well as an assessment of possible impacts on the specific trip (e.g., flight cancellations or rebookings).

4. Concrete recommendations for action
We provide clear guidance on what to do next – typically, for example:
→ Check the current flight status directly with the airline
→ Prepare for possible changes to the travel itinerary

5. Direct contact by airlines possible
Airlines are required to inform travelers directly.
Therefore, it is essential that contact details in the profile and booking are up to date.

6. Automatic rebookings by airlines
In many cases, airlines carry out automatic rebookings.
Important: These are not always optimal or error-free – additional verification is therefore recommended.

7. No centralized mass communication
We deliberately refrain from sending general mass notifications, as these are often not relevant for every trip.
Instead, communication is individual and case-specific.

8. Availability & correct use of communication channels
During crisis situations, demand increases significantly – especially for the 24/7 phone service.

Our clear recommendation:
→ Preferably use email inquiries
→ Clearly indicate the topic in the subject line (e.g., “Strike – Flight on April 14”)

This ensures that your request can be quickly prioritized and processed.

Our commitment
We cannot prevent crises.
But we ensure that you remain structured, informed, and able to act.

If you have any questions or require support, we are of course available at any time.